Refund & Cancellation Policy

1. Free Plan

The Stoxmine Free plan has no charges. No payment is required, and no refund applies.

2. Paid Subscriptions

Paid subscriptions (monthly or annual) are charged in advance at the start of each billing period. All prices are in Indian Rupees (INR) and are inclusive of applicable GST.

• Monthly Plans: You may cancel at any time. Cancellation takes effect at the end of the current billing month. No pro-rated refund is issued for unused days in the current month.
• Annual Plans: You may cancel at any time. If you cancel within 7 days of initial purchase and have not made substantial use of the Service (defined as fewer than 5 logins and no API calls), we will issue a full refund. After 7 days, no refund is provided; access continues until the end of the annual period.

3. How to Cancel

You can cancel your subscription at any time from your account settings page under "Billing & Subscription". Alternatively, email billing@stoxmine.com with your registered email address and we will process the cancellation within 1 business day.

4. Refund Eligibility

Refunds may be granted in the following circumstances:

• Annual plan cancelled within 7 days of purchase with minimal usage (see above).
• Duplicate charge due to a payment processing error — report to billing@stoxmine.com within 30 days of the charge.
• Service unavailability exceeding 72 consecutive hours in a billing period due to our fault — pro-rated credit applied to the next billing cycle.

Refunds are not issued for:

• Change of mind after the 7-day window.
• Partial use of a subscription period.
• Investment losses arising from use of our data or signals.
• Accounts suspended for violation of our Terms of Use.

5. Refund Process

Approved refunds are processed within 5–7 business days to the original payment method. Processing time may vary depending on your bank or card issuer. Razorpay (our payment processor) will send a confirmation email once the refund is initiated.

6. Plan Downgrades

Downgrading from a higher-tier plan to a lower-tier plan takes effect at the start of the next billing period. No refund is issued for the difference in the current period.

7. Price Changes

We reserve the right to change subscription prices. Existing subscribers will be notified at least 30 days in advance. Continued subscription after the effective date of a price change constitutes acceptance of the new price.

8. Contact Us

For billing inquiries, refund requests, or cancellation assistance:

• Email: billing@stoxmine.com
• Response time: 1–2 business days